Privacy Policy for HeatherVale Cleaners

At HeatherVale Cleaners, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

1. Information We Collect

We collect various types of information for business operations and to provide our services effectively:

• Personal Identification Information: This includes your name, address (for service delivery), email address, and telephone number, which you provide when requesting a quote, booking a service, or contacting us.
• Service-Related Information: Details about the services you request (e.g., type of cleaning, specific requirements, property details relevant to the cleaning task), scheduling preferences, and payment information.
• Communication Data: Records of your communications with us, including emails and phone calls, to assist with customer service and improve our interactions.
• Website Usage Data: Information about how you interact with our website, such as IP addresses, browser types, referral sources, pages viewed, and access times. This data is collected through cookies and similar technologies.

2. How We Use Your Information

Your information is used for the following purposes:

• To Provide Services: To process your bookings, deliver the requested residential cleaning, deep cleaning, end-of-tenancy cleaning, carpet and upholstery cleaning, eco-friendly cleaning, garden tidy-up, or window washing services, and manage your account.
• Customer Support: To respond to your inquiries, provide support, and address any service-related issues.
• Communication: To send service confirmations, updates, invoices, and other necessary communications related to our services.
• Improvement of Services: To understand how our services are used, identify areas for improvement, and develop new services.
• Marketing (with consent): To send promotional offers or information about new services that may be of interest to you, where you have provided explicit consent.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under GDPR:

• Performance of a Contract: Processing is necessary for the performance of our cleaning and property maintenance services contract with you or to take steps at your request before entering into such a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving services, marketing, fraud prevention), provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required, we will obtain your explicit consent for certain processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party companies and individuals who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential and comply with data protection laws (e.g., payment processors, IT support).
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small data files placed on your device. We use them for functions such as remembering your preferences, analysing site traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods to ensure the ongoing security of your data.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

HeatherVale Cleaners
2847 Heather Road, Suite 3A,
Bristol, South West England,
BS8 1UB
United Kingdom