Terms and Conditions for HeatherVale Cleaners

Welcome to the online platform for HeatherVale Cleaners. These Terms and Conditions govern your use of our services and our online presence. By accessing or using any part of our service, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Services Offered

HeatherVale Cleaners provides a range of professional house cleaning and property maintenance services, including but not limited to:

The specific details of any service, including scope, duration, and pricing, will be agreed upon in a separate service agreement or booking confirmation.

2. Booking and Cancellation Policy

All service bookings are subject to availability and confirmation by HeatherVale Cleaners. We require reasonable notice for cancellations or rescheduling of services. Specific notice periods and any associated cancellation fees will be communicated at the time of booking.

3. Client Responsibilities

Clients are expected to provide a safe working environment for our staff and ensure access to the property at the agreed-upon time. For cleaning services, clients should ensure that valuable or fragile items are secured and ready for cleaning. Any specific instructions or areas to avoid should be clearly communicated prior to the service.

4. Payment Terms

Payment for services rendered is due upon completion, unless otherwise agreed upon in writing. Invoices will be issued for services, and a detailed breakdown of charges will be provided. Late payment may incur additional charges as per UK regulations.

5. Professional Conduct and Safety

Our team members are trained professionals and will adhere to the highest standards of conduct and safety. We ask clients to treat our staff with respect. Any aggressive or inappropriate behaviour towards our staff will result in immediate termination of services and may lead to further action.

6. Liability and Insurance

HeatherVale Cleaners holds comprehensive public liability insurance. While every care is taken, in the unlikely event of damage occurring during the provision of our services, clients must report it within 24 hours of service completion to be eligible for consideration. Our liability is limited to the cost of rectifying the damage or the value of the damaged item, up to the limits of our insurance policy.

7. Eco-Friendly Practices

We are committed to eco-friendly cleaning practices. While we primarily use environmentally friendly products, clients may request specific non-eco-friendly products, provided they are supplied by the client and safely used by our staff.

8. Intellectual Property

All content on our site, including text, graphics, logos, and images, is the property of HeatherVale Cleaners and is protected by intellectual property laws. You may not reproduce, distribute, or transmit any content from our site without our express written permission.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services or reliance on our online presence following any such changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Information

For any questions regarding these Terms and Conditions or our services, please contact us at:

HeatherVale Cleaners

2847 Heather Road, Suite 3A,

Bristol, South West England,

BS8 1UB

United Kingdom